Hey all! I recently acquired a Telus HTC Touch P4000 mobile phone.(Telus Link) Long story short my dad gave it to me cause he got a blackberry. Unfortunately after replacing it on my account through customer support (btw the lady I spoke to was very nice, unlike the service I used to get with Bell mobility) , I realized that the phone itself wasn't all that great. First off after going to a telus store to get my contacts transfered over from my old phone to my new one (usually a simple procedure they do for 10$), they told me it couldn't be done because the HTC touch had compatibility issues, so I would have to transfer my 107 contacts by hand... Ok I can deal with that, lots of waisted time but I'll survive. But what really started to bug me is that the phone, within 2 hours of activation froze 4 times at which point I had to take out the battery , put it back in then restart it for it to work again.
At this point I had two choices... I wasn't going to endure this, so either I reactivate my old phone, or I try and fix the problem. I figured I would try to fix it first so here's what I did. I decided I would try and see if there was a new firmware available and there was, actually the whole OS (windows mobile) had an update, so I tried it.
Here's what I did. First you need to download the
synch center from Microsoft, if you're running windows XP. I was actually running windows vista, so I downloaded the
Windows Mobile Device Manager instead, which is not available for XP. I installed the software on my laptop, plugged in my phone and tried to synch it to the computer. Everything went ok. Once you get the synch center working this is the point where you want to back up your data that you have on your phone. Since at this point I didn't have anything I skipped this, but it's not hard, just copy the files from the phone to the PC through the folder manager .
Once everything works fine, I downloaded the
Updated Manager from HTC to my computer. That was pretty easy. Next you have to make sure you have an active Synch with your phone, that your battery has lots of power, cause the update takes about 10 mins and make sure you have no other programs running. Then you just launche the update manager and don't touch anything till it finishes if you don't want a bricked phone. Just follow the instructions on the HTC site and it's quite simple. Don't forget to backup your stuff because everything gets wipped out after doing this.
At this point I got an error. Errror 260 which says bad port or something. I just read the readme that came with the program and it told me to reboot the phone and start over. That's what I did and it worked. I then let it run for the 10 minutes. Note: the phone will reboot a few times, turn off, turn on, my windows said it was disconnected then reconnected, but it must all be normal because the update worked.
When I turned my phone back on at the end I now had Windows Mobile 6,1 running. When you start it up for the first time, it shows you the new options, prompts you for a password and restarts again. All went well and when it came up again all was good.
Next step was programming it, so I dialed *22803 , then when the little lady started talking I hit 1 for english and 1 for phone programming. Everything is done automatically. I did notice that the call ended before the lady could tell me how to set up my voicemail because the phone rebooted, but that's ok I don't need help with that.
Now my phone works ok, I'll keep you posted on if it fixes the freezing problem or not.